What are the areas where social networking methods can beneficially impact enterprise voice and video communications? At a high level, they’re the common motherhood and apple pie issues familiar to most organizations.

Adapt common enterprise communication services and usage models to incorporate Social Networking and Web 2.0 methods.

Stealing a quote I once heard: “On the east coast, when it looks like you’ll lose your job, you prepare your resume. On the west coast, you prepare your business plan.”